REV
Not needed to flag
Review Monitor
Watches Google and Tripadvisor for new reviews.
Review → flag → case
THE AGENT DIRECTORY / NINE SPECIALISTS
The right agent.For the real floor.
Meet the proposed crew behind airport CX operations. Each agent has a focused role, a concrete workflow and a clear place for human review.
ONE SUITE / SHARED AIRPORT CONTEXT
REV
Review Monitor
RPL
Reply Drafter
TRI
Case Triage
PLN
Action Plan Builder
SFT
Shift Report Writer
DOC
Standard Docs
KSK
Kiosk Feedback
RST
Restroom Dispatcher
LOG
Compliance Log
Agents
RPL
Every reply
Reply Drafter
Drafts EN/ES replies to reviews.
Draft → human approve → publish
TRI
Urgent only
Case Triage
Sets priority and SLA for new cases.
Intake → priority → owner
PLN
Every plan
Action Plan Builder
Builds step-by-step plans from standard docs.
SOP → plan → case owner
SFT
Every report
Shift Report Writer
Compiles the end-of-shift report from cases and sensors.
Cases → report → supervisor
DOC
Not needed
Standard Docs
Keeps SOPs searchable and linked to cases.
Query → SOP → link
KSK
Not needed
Kiosk Feedback
Collects kiosk and chat-bot feedback.
Kiosk → signal → case
RST
Urgent only
Restroom Dispatcher
Dispatches cleaning crews from sensor alerts.
Sensor → draft → crew
LOG
Not needed
Compliance Log
Records every action and approval for audit.
Action → log → trail
Proposed agent roles from the Pista product. Workflow examples illustrate direction, not a commitment to every integration.
COMPARE THE WORK, NOT THE HYPE
| Agent | Starts with | Prepares | Human review |
|---|---|---|---|
| Review Monitor | A new review | A flag and a case | Not needed to flag |
| Reply Drafter | A flagged review | A bilingual draft | Every reply |
| Case Triage | A new case | Priority, SLA and owner | Urgent only |
| Action Plan Builder | A standard doc | A step-by-step plan | Every plan |
| Shift Report Writer | Open cases and sensors | An end-of-shift report | Every report |
| Standard Docs | A question or case | A linked SOP | Not needed |
| Kiosk Feedback | Kiosk or chat feedback | A signal and a case | Not needed |
| Restroom Dispatcher | A sensor alert | A draft dispatch | Urgent only |
| Compliance Log | An action or approval | An audit record | Not needed |
Find the repeatable. Keep the important.
Look for a workflow with a clear trigger, accessible source material and a person who owns the final decision. Restroom dispatch and review replies are useful places to explore the pattern.
Explore the Restroom DispatcherA clear input
A sensor crosses a threshold.
A known process
Draft the dispatch from the restroom SOP.
An accountable owner
A supervisor reviews before the crew is messaged.
A MORE CONSIDERED WAY TO RUN THE FLOOR
Start with one airport workflow.
Bring a process your ops or CX team knows well. We’ll explore where agents could help—and where people should stay in control.